Book a Visit or Ask About a Tesla Problem
Call, text, email, or use the form below. Ray typically responds within one to two business hours. If the vehicle is stranded or unsafe to drive, call instead of waiting for the form.
Tell Ray About the Vehicle
Plain language is fine. Include the model, year, exact location, when the problem started, and the full alert text when possible.
Reach Ray Directly
Call or text
(951) 622-6222
Ray answers — not a call center
RaysEVService@gmail.com
Good for non-urgent questions
Text fault codes
(951) 622-6222
We'll pre-screen before dispatch
Response Time
Ray typically responds within one to two business hours. For a stranded vehicle, call directly instead of waiting on a form.
Availability
Appointments outside 9:00 AM–5:00 PM include a flat $50 Extended Service Hours fee.
Questions Before Booking
Do I need a tow?
Many diagnostics and selected repairs can be completed where the vehicle sits, provided the location is safe and the procedure is suitable for mobile work. Some conditions require transport or a controlled shop environment. Call with the symptoms before arranging a tow when the vehicle is safely parked.
What if the repair cannot be completed on the first visit?
You will still receive the agreed diagnostic findings. If parts or another procedure are needed, Ray will explain and quote the next visit before work continues. When the repair scope was confirmed before the first dispatch, a required second dispatch does not carry an additional dispatch charge.
Will independent service void my Tesla warranty?
Independent service does not automatically void a U.S. consumer warranty. Tesla can deny coverage for damage caused by an improper outside repair, modification, or part. Warranty repairs are performed through Tesla; Ray's report can document what was observed.
How do I pay?
Card, cash, and Venmo are accepted on site. The diagnostic fee is due when service is performed. Parts and repair labor are quoted before authorization.