Ray Novelo
Owner, Ray's EV Service
From Marine Corps electrical systems
to Tesla diagnostics
Ray Novelo spent years working on some of the most demanding electrical systems in existence — first in the U.S. Marine Corps, then in aerospace manufacturing, then through Boeing's specialized electrical training. When he fixed a broken window regulator on his own car and found himself pulled into the EV world, it wasn't a career change. It was a familiar set of problems in a new vehicle.
“I didn't retrain for EVs. I just applied what I already knew to a vehicle that finally made electrical work interesting again.”
— Ray Novelo
How Ray got here
Satellite & radar technician
Ray's foundational electrical and circuits education came from the Marines — working on satellite and radar systems where precision isn't optional. The diagnostic discipline and systematic approach to fault-finding that defines how he works on every Tesla started here.
Military serviceElectronic component manufacturing
After the Marines, Ray worked with electronic component manufacturers in Anaheim, including travel to South Korea to manage factory operations. High-volume, precision electronics — reinforcing the standard that mistakes at scale have consequences.
International manufacturingSpecialized repairs & diagnostics training
Boeing training in specialized electrical repairs and diagnostics — applied to some of the most safety-critical systems in existence. High-voltage architecture, complex fault trees, documentation discipline. The same toolkit that makes Tesla diagnostics tractable.
Aerospace electricalEntered the EV world
It started with a broken window regulator on Ray's own car. The search for parts pulled him into the EV repair ecosystem — and what he found was a gap. Shops with deep Tesla expertise were rare. The diagnostic tools existed. The trained hands didn't. He began apprenticing at garages specializing in Tesla repair and never looked back.
Tesla Toolbox 3 certifiedRay's EV Service — mobile, LA to San Diego
Launched his own mobile operation: fully equipped van, parts in stock, Tesla Toolbox 3 on board. The goal was simple — bring factory-level diagnostics directly to the owner without making them tow the car or wait weeks for a service center appointment.
Active · Corona, CAWhat's behind the diagnosis
Tesla Toolbox 3 certified
The same factory diagnostic software Tesla service centers use. Reads all proprietary fault codes, battery cell data, and system logs that generic OBD scanners can't touch.
Factory-level accessBoeing-trained electrical specialist
Advanced training in safety-critical high-voltage systems — the same discipline applied to aerospace electrical architecture, now applied to Tesla's battery and drive systems.
HV systems expertiseRemote diagnostics capability
Can review Tesla fault codes and API data before rolling the van — confirming job scope and parts needed in advance. No wasted dispatch, no surprise costs on arrival.
Pre-dispatch screeningFully equipped mobile unit
Common Tesla parts carried in-van: 12V batteries, charge port hardware, fuses, connectors. Most straightforward repairs completed same visit.
Parts on-handWritten reports for every job
Every diagnostic produces a written findings document — fault codes, battery health data, and repair recommendations. Useful for warranty claims, resale, or a second opinion.
Full documentationMagnuson-Moss warranty safe
Third-party service does not void your Tesla warranty under federal law. Ray documents all work thoroughly so you're protected if a warranty claim arises afterward.
Warranty-safe repairsA few things that don't change job to job
Diagnose correctly the first time. Tell the owner exactly what you found. Don't fix what isn't broken. Charge a fair price for the work.
Ray turned down the dealership service model on purpose. No upsell quotas. No service writer between the technician and the customer. When you call, you're talking to the person who will actually open the hood.
Strictly Tesla, strictly EV — because specialization means every tool, every part, and every hour of diagnostic experience is focused on one platform. That focus shows in the diagnosis.
1Diagnose before you recommend
No repair gets recommended without a Toolbox 3 scan first. Guessing costs the customer money and wastes a dispatch.
2Transparent scope before work begins
Parts cost quoted before ordering. Labor explained before starting. No surprises on the invoice.
3Warranty first — always
If your car is under Tesla's bumper-to-bumper or HV battery warranty, Ray will tell you to use it. He only steps in when it doesn't cover the issue.
4You get a written report regardless
Whether we fix it or not, you leave with documented findings. Useful for resale, insurance, or a second opinion.
What military service taught Ray about doing this work right
The Marine Corps doesn't train you to guess. It trains you to work systematically under pressure, document what you find, and take responsibility for the outcome. That carries directly into how Ray runs every diagnostic — even when the fault is intermittent, even when the fix isn't obvious.
Veteran-owned isn't a marketing badge here. It's shorthand for a specific set of values: show up when you say you will, do the job right, don't overcharge, and stand behind your work. That's the whole business model.
Get your Tesla back on the road
Call or text — Ray answers directly. No call center, no hold music. Text your fault codes and we'll pre-screen before dispatch.
Or text your fault codes to (951) 622-6222 — we'll pre-diagnose before dispatch